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    4. Why is the PO Line "Waiting for Invoice" in Rialto Order History even though the Invoice is paid and closed?

    Why is the PO Line "Waiting for Invoice" in Rialto Order History even though the Invoice is paid and closed?

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    Product: Rialto

    Question

    Why is the PO Line "Waiting for Invoice" in Rialto Order History even though the Invoice is paid and closed?

    Answer

    Review the following fields to ensure that both the Invoice and PO Line match:

    • Invoice Line total price vs. PO Line total price.

    • Invoice Line quantity vs. PO Line quantity for pricing.

    • Within the PO Line, make sure that the PO Line Details section > Invoice status field is set to Fully Invoiced.

      POL-Invoice comparison.png


    • Article last edited: 15-Jul-2021
    View article in the Exlibris Knowledge Center
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