You can configure a waitlist for patrons to access a digital resource when the limit on concurrent users is reached, allowing digital fulfillment workflows.

Ex Libris is focused on developing tools and functionality that are highly configurable to meet a range of institutional needs and risk profiles.

In this demonstration, we'll show what the waitlist looks like in Primo, and then how to configure it in Alma.

Our patron Amanda Smith has found a digital resource in Primo.
She clicks to view the resource online.

However, this resource has reached the maximum number of allowed concurrent viewers, and the waitlist registry screen opens.

Amanda joins the waitlist.

She has been successfully added, and will receive an email (or SMS notification) when the resource becomes available.
We can see she is number one in the waitlist.
Once Amanda receives the email, she will have a grace period of (in this example, of 10 minutes) to start viewing the resource before it will be passed on to the next user in the waitlist. 

Now let's fast forward to when the item is available and Amanda has been notified.

Once again, Amanda clicks on the View Online link, only this time she is indeed redirected to view the item, since her turn has arrived.

Clicking the hourglass icon shows Amanda how much viewing time she has left.
She also has the option to return the item early, as a courtesy to the next user in the waitlist.

If she doesn't return the item early, her session will expire when the time is up, and the next user will be notified.

Once the session has expired, she can renew it (potentially joining the waitlist again), or close the session.

This completes the demonstration of the waitlist from the patron's perspective in Primo.

Now let's see how to configure the waitlist in Alma, by adding it to the relevant Access Rights Policy.
When logged in as an Administrator, open Alma Adminstration > Fulfillment > Copyright Management: Access Rights.

You can edit an existing Access Rights Policy, or add a new one.

In our example, let's say the items are limited to three concurrent users for a timeframe of 180 minutes each.

Give the policy a name.
"Digital Collections Concurrent Users Policy"

Optionally enter Copyrights and Description.

The Denied Note tells registered users why they can't see the item.
"This item has reached the maximum number of 4 viewers, please join the waitlist."

The Denied Note (override for unregistered users) tells uregistered users why they can't view the item.
"Please log in to view the item"

Now let's add the rule that limits the number of users, and viewing time.
Click Add Rule.

In the Rule Editor, give the Rule a name:
"3 Concurrent Users for 180 Minutes Each"

Add a Parameter of type Concurrent Users, enter the Number of allowed concurrent users and the allotted viewing time for each user.

And now we've reached the crux of our configuration: Waitlist Management.

First make sure to enable the waitlist. Otherwise, there will be no waitlist and the resource will be available on a first come first served basis.

You may optionally limit the waitlist to specific hours, for example, only during the daytime. This means that during nighttime the list is frozen, and the item is available on a first come first served basis. When morning comes, the list resumes, beginning with the next person in line from those who registered on or before the previous day.

Fill in the rest of the parmaters and Save your Rule.
Back in the Access Rights Policy, you may fill in additional rules and parmaters and click Save.

Our new Access Rights Policy has been created, and any Digital Resources it applies to will have a waiting list configured, as we've seen.

Thanks for joining!