Dear Aleph version 20 Customers, In the latest version 20 Service Pack there was a regression caused by rep_change #3444. In some cases, the web server timed out when trying to display items or holdings in a record's full view web page. We apologize for the inconvenience this regression has caused. We have fixed the cause of this regression. After downloading the service pack # 20.2.3 (3488) you can get and implement the fix for this problem from our ftp server as follows. Follow these six steps: ONE Log onto your Aleph server TWO get new program file ftp ftp.exlibris.co.il (or ftp 212.179.57.155) public Atg!nG55s cd fix_after_sp_3488 get get_external_link.cbl. quit THREE back up current executable cp -p $aleph_exe/get_external_link.gnt $aleph_exe/get_external_link.gnt.before.fix FOUR Copy file to new location and compile new program cp get_external_link.cbl $alephm_source/com iprou com get_external_link FIVE Make sure you have new executable: cd $aleph_exe ls -lrt get_external_link.gnt [see current time and date] SIX Restart web server with util W 3 1 Yoel Kortick Support Manager GSO Aleph 500 Ex Libris Ltd. http://www.exlibrisgroup.com Skype Name: yoel.kortick yoel.kortick@exlibrisgroup.com Tel. 972-2-6499369, Fax: 972-2-6798634