"Error in From Date" for OPAC hold request after upgrade from v20

Description

After upgrading from version 20 to v21, v22, or v23, OPAC hold requests

1) get an "Error in From Date" message; or

2) seem to go through, but don't actually work:  the hold is not seen on the patron or the item record; and no z37 record is created.

Requests placed via Primo work OK.

Resolution

This can be the result of the ./alephe/www_f_eng/item-hold-request-xxxxx files being older versions, brought over from version 20, rather than the new versions introduced with the new release.   In this case, the older ./alephe/www_f_eng versions had a date of 2007:

...alephe/www_f_eng>ls -lrt item-hold-request-details
-rw-rw-r-- 1 xxxx exlibris 1902 May 29  2007 item-hold-request-details

...alephe/www_f_eng>ls -lrt item-hold-request-head
-rw-rw-r-- 1 xxxx exlibris 1392 May 29  2007 item-hold-request-head

...alephe/www_f_eng>ls -lrt item-hold-request-tail
-rw-rw-r-- 1 xxxx exlibris 2090 May 29  2007 item-hold-request-tail

while the ./alephe.orig/www_f_eng version had a date of 2012:

-rw-rw-r-- 1 xxxx exlibris 4304 Mar 19  2012 item-hold-request-details

...alephe/www_f_eng>ls -lrt item-hold-request-head
-rw-rw-r-- 1 xxxx exlibris 2519 Mar 19  2012 item-hold-request-head

...alephe/www_f_eng>ls -lrt item-hold-request-tail
-rw-rw-r-- 1 xxxx exlibris 2315 Mar 19  2012 item-hold-request-tail

Replacing the former with the latter, doing util x/7 (to recreate the utf_files), and restarting the www_server solved the problem.

The need for these changes is described in the Upgrade Express 20.01 to 21.01 User Guide  https://knowledge.exlibrisgroup.com/...User_Guide.pdf , section 7. "OPAC Implementation Notes".

• Article last edited: 17-Aug-2016