"Failed to stop WEB Services server. please deactivate it manually."

• Article Type: General
• Product: Aleph
• Product Version: 22

Problem Symptoms:
After upgrading to v22, util w/3/7/9 to restart "WEB Services Server" (and util w/2/7/1 to shut it down) get the message: "Failed to stop WEB Services server. please deactivate it manually."

./jboss_shutdown.sh doesn't work either. See Additional Information below.

Cause:
Uncertain. It seems to be a problem with the transition from jboss --> tomcat in v22.

Resolution:
1. Do "ps -ef |grep java" to get the number of the java process running for this aleph instance, such as:
aleph 19063 1 14 13:40 pts/3 00:00:08 /exlibris/aleph/a22_2/product/local/java/bin/java <etc>

2. kill process number shown (in this case, "19063")
3. restart the WEB Services server using util w/3/7/9.