After upgrading the GUI to Service Pack 21.1.07 the users cannot connect (Error: global -5 'cannot connect to server')
- Article Type: General
- Product: Aleph
- Product Version: 21
Problem Symptoms:
After upgrading the GUI to Service Pack level 21.1.07 using the Version check mechanism, the upgraded clients cannot connect to the version any longer
Error: global -5 cannot connect to server is displayed
Starting the module directly from the module's *.exe file sometimes works
Cause:
Activated Antivirus software (Bitdefender)
Resolution:
Configure Antivirus to allow GUI update
Category: Installation & Upgrades (500) - ALEPH
Subject: Service Pack (500) - ALEPH
- Article last edited: 11/11/2014