Catalog is locked"; 'there are no records associated with this heading'

• Article Type: General
• Product: Aleph
• Product Version: 21

Problem Symptoms:
1. Users cannot access the records. The web opac says that the Catalog is locked.

2. Staff mode says 'there are no records associated with this heading'

3. Server log has:

Error: io_z00 - table doesn't exist in database or tab_io_remote for library:

Error: create_library_file_name - no env variable found for _dev
defaulting to aleph_dev.... tab_tag_text

Cause:
The previous night's clear_vir01 had failed. The clear_vir01 log contains z05 errors.

This is like KB 8192-9608 ("OPAC searches not working: 'no items found, modify your search' .)

Resolution:
* clear_vir01 should be run (in cold mode) using the following commands:

> cd $aleph_proc
> csh -f clear_vir01 VIR01 > & clear_vir01.mmdd.log &

* The permanent solution: "Adding entries to the job_list to stop the www_server and pc_server before clear_vir01 and to restart it afterwards. {See KB 5737 ("Restarting servers from job_list ") for how to do this.}"