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    Doc Portal: "Access denied: you do not have permission to view this document".

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    • Article Type: General
    • Product: Aleph

    Description:
    I have been connected successfully to the Ex Libris Doc Portal, looking at documents, but now when I try to look at any I get the following message: "Access denied: you do not have permission to view this document."

    Resolution:
    This message occurs when your session times out (when you don't hit Enter within xx minutes).

    You need to go to http://www.exlibrisgroup.com/docs/logon.php and log-on again.

    • Article last edited: 10/8/2013