• Article Type: General
• Product: Aleph
• Product Version: 17.01

Problem Symptoms:
We are unable to email records from the cataloging GUI.

When I select a record from Show, Brief List and then click Print/Send, I get a Records Format box with radio buttons at the bottom offering Print, Send E-mail, Save on Disk. I choose a format and click Send E-mail, then OK, and get a new box titled Send Record(s) by E-mail.

After typing my email address and a subject line in the appropriate boxes, I click Send. This causes the Send Record(s) by E-mail box to close and opens a Print Preview box. Now my only options are Print, Close, and Close All. The records do not come to my email inbox; they have not been sent. I get the same result if I try to email records from My Records, too.

* No problem sending messages from the OPAC, only from the GUI.

Cause:
Anti-Virus software

Resolution:
This problem was caused by new anti-virus/firewall software (McAfee, Norton, AVS, Symantec, etc.) which had been added to the PC

The address of the email server needs to be allowed in the PC's firewall.

Category: Cataloging (500)

• Article last edited: 10/8/2013