Print or Save file on PC" does not work

• Article Type: General
• Product: Aleph
• Product Version: 20

Problem Symptoms:
"Print or Save file on PC" does not work, after selecting a record to Print or Save on PC, it goes to the following url
http://aleph-qa-front-end-1.lib.xxx.edu:8992/exlibris/aleph/a20_1/tmp/usm015907469.txt
which displays the follow error message:

Not found
The requested URL /exlibris/aleph/a20_1/tmp/usm015907469.txt was not found on this server.
Apache/2.2.15 (Unix) mod_ssl/2.2.15 OpenSSL/0.9.8n mod_perl/2.0.4 Perl/v5.8.9 Server at aleph-qa-front-end-1.lib.xxx.edu Port 8992

Cause:
Missing symlinked directory for 'tmp' in the apache/htdocs directory.

Resolution:
Add the symlinked directory for 'tmp'.