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    Service Pack: "No download files detected"

    • Article Type: General
    • Product: Aleph
    • Product Version: 18.01

    Description:
    I've been trying to run the new service pack mechanism on our test server, but it has failed at the download stage. The e-mail report has the following:

    Dear Customer,
    The Aleph Service Pack download failed
    abc.edu Aleph 18 copy 2
    Please see ftp logs in /exlibris/aleph/a18_2/alephm/scratch/sp
    Error messgae is:
    No download files detected

    and the log files in /exlibris/aleph/a18_2/alephm/scratch/sp have the following:

    ABC50-ALEPH>>more sp_check.stat
    No download files detected

    and

    ABC50-ALEPH>>more ftp.log
    Connected to ftp.exlibris.co.il.
    220 SurgeFTP ftp.exlibris.co.il (Version 2.3a1)
    Remote system type is UNIX.
    Using binary mode to transfer files.
    331 Password required for ver18_sp.
    230-Welcome to aleph18 SP dir
    230 User ver18_sp logged in.
    200 Type set to I
    can't find list of remote files, oops
    <etc.>

    Resolution:
    I have spoken to our server infrastructure people and they have indicated that we need to be using passive ftp for this to work. I have tried this manually on the test server and am now able to list the files - see details below. Would it be possible to change the script that does the download to use passive mode? I see that in the parameter setting option (UTIL SP 1.1) there is a parameter for 'FTP special options' - can we indicate here that passive mode needs to be used?

    If we can't quickly change it to use passive mode, then could you let me know how to do this step manually? i.e. which files to download and how to unzip them?

    ABC50-ALEPH>>ftp ftp.exlibris.co.il
    Connected to ftp.exlibris.co.il.
    220 SurgeFTP ftp.exlibris.co.il (Version 2.3a1)
    Name (ftp.exlibris.co.il:aleph): ver18_sp
    331 Password required for ver18_sp.
    Password:
    230-Welcome to aleph18 SP dir
    230 User ver18_sp logged in.
    Remote system type is UNIX.
    Using binary mode to transfer files.
    ftp> passive
    Passive mode on.
    ftp> ls
    227 Entering Passive Mode (212,179,57,155,145,38).
    150 Opening ASCII connection for /
    ALEPH-18.01-ServicePack-1-1280-Bin-AIX.tar.gz_aa
    <etc.>


    • Article last edited: 10/8/2013