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    Submitting ILL2 request: "The requested file was not found on the server" error

    • Article Type: General
    • Product: Aleph
    • Product Version: 18.01

    Description:
    We can't submit ILL2 request through the Web OPAC. We are getting an error "The requested file was not found on the server". Please advise.

    Resolution:
    I've discovered that the following files were missing from your www-f-eng directory:

    new-ill-req-conf-bib new-ill-req-conf-cancel-tail new-ill-req-conf-info new-ill-req-conf-iss-v
    new-ill-req-conf-bib-1 new-ill-req-conf-copyright new-ill-req-conf-iss-i new-ill-req-conf-iss-y
    new-ill-req-conf-bib-2 new-ill-req-conf-head new-ill-req-conf-iss-p new-ill-req-conf-tail

    Please get these files from your a tree: a18_N/aleph/alephe/www_f_eng.

    If there is still a problem, make sure that you've cleared utf files (util x) and restarted the Web server after doing the migration. If you didn't, please do it now and if there is still a problem, check the following:

    The correct func for ILL2 is func=new-ill-request-l. So the correct link would be:

    <a href=&server_f?func=new-ill-request-l title="ILL Request" class=blue>

    As opposed to func=ill-request-1&request_type=ill-journal-request, which is incorrect.

    Additional Information

    ILL2 The requested file was not found on the server submit request Web


    • Article last edited: 10/8/2013