Skip to main content
ExLibris
  • Subscribe by RSS
  • Ex Libris Knowledge Center

    Timeout on first global patron search after pc_server restart

    • Article Type: General
    • Product: Aleph
    • Product Version: 18.01

    Description:
    In regard to a C0107 search (get list of global patron/ local patrons)

    If I search, let's say, "cohen", the first time, it will come back with 60 second timeout, however if i do the same search right after that error it comes back with 8- 13 seconds. I'm the only one on the test system.

    This is a common issue and happens on the webopac also. I am wondering if there is a cache some place but, if i get the timeout the first time, why would it be successful the second.

    Resolution:
    I see the following in the pc_server log preceding the 1-minute C0107 transaction:

    IP Address : 172.016.169.062:63110
    Client Attr:
    LOGIN - aabc
    PROFILE - default
    UUID - 79ea8c74-bc0e-442c-b2c4-09b55f5e11d7
    APP-TYPE - CIRC
    USER-NAME - ABC

    Oracle error: update_cursor z65
    ORA-03135: connection lost contact
    <etc.>

    Please try this sequence again so we can see if we get the same z65 error that we did in this log.

    [From site:] I think that this was because I was idle in the client for about 30 mins. Once I hit search again it started with no issue.


    • Article last edited: 10/8/2013