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    Unable to find matching local patron information for this loan {Remote Service Error (c0408 24)}

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    • Article Type: General
    • Product: Aleph
    • Product Version: 20

    Problem Symptoms:
    In trying to renew items on a particular patron account the following error occurs:

    Remote Service error (c0408 24)
    Unable to find matching local patron information for this loan

    Cause:
    * occurrences of sublibrary "AA" were changed in the z30_sub_library column in the z30 (Item) records (via the manage-62, "Update Item Records" service) to "BB", but the z36_sub_library columns were left as "AA" in the corresponding z36 (Loan) records.

    * sublibrary "BB" was commented out in $alephe_tab/tab_sub_library.lng.

    Resolution:
    Two possibilities:

    1. Uncomment the "AA" line in ./tab_sub_library.lng and restart the pc_server; leave it uncommented until the following SQL gets a result of 0:

    SQL> select count(*) from z36 where z36_sub_library = 'AA';

    2. Use SQL to locate all occurrences of z36_sub_library 'AA' and change them to 'BB'.

    Category: Circulation (500)

    • Article last edited: 9/3/2014