User name does not exist" Remote Service Error (c0104) in GUI Cataloging

• Article Type: General
• Product: Aleph
• Product Version: 21

Problem Symptoms:
1. Cataloger is able to connect to the server with a newly-installed GUI client, using username MOD_LM, but is getting the error "User name does not exist (c0104 ...)" in searching.
2. The pc_server log doesn't show any error.
3. Another staff member is able to use MOD_LM without any problem (on a different PC.)

Cause:
Uncertain.

Resolution:
Reinstall the client (re-execute gui500.exe).