Who installs service packs for hosted customers?
- Article Type: Q&A
- Product: Aleph
- Product Version: 20
Question
We are a hosted customer (service level "Direct"). Does Ex Libris proactively install service packs on our server or do we need to take care ourselves?
Answer
The Ex Libris hosting team will install the service packs for you but only after being requested to do so. If you want to get an Aleph service pack installed, please submit a support incident.
Category: Installation & Upgrades (500)
Subject: Service Pack (500)
- Article last edited: 10/8/2013