“No items can fulfill the submitted request" for a Resource Sharing Lending Request where item is available and requestable

Question

When selecting "Manage Fulfillment Options > Request" for a Resource Sharing Lending request Alma says: “No items can fulfill the submitted request"

However:
* The TOU for items in this location has: "Requestable for Resource Sharing"
* An item is available to fulfill the request

Answer

The request form for this item includes a mandatory field for "Description"

Selecting the Description from the drop-down menu enables the request to be filled and sent

Additional Information

This is sent to the development team - to facilitate understanding of Alma's expectation, or remove this barrier

Category: Patron - Alma

Subject: Requests - Alma

• Article last edited: 3/17/2014