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    Alma email inbound default - name@alma.exlibrisgroup.com

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    • Product: Alma

     

    Description

    Regarding the use of the name@alma.exlibrisgroup.com in cases of running jobs (e.g. Change Electronic Portfolio Information Job). 
    Our implementation of SMTP uses library.notifications@abc.edu for emailing notifications, so any non-library domains need to be approved. 
    As a result we receive a Delivery Email Status notification in library.notifications@abc.edu (e.g.):

    The response was:
    The recipient server did not accept our requests to connect.
    Learn more at https://support.goggle.com/mail/answer/7720

    ------Forwarded message-----
    From: library.notifications@abc.edu
    To: name@alma.exlibrisgroup.com
    Subject: Change Electronic portfolio information - completed successfully

    Why is this email sent to name@alma.exlibrisgroup.com?

    Resolution

    The email is tied to the admin account, which has name@alma.exlibrisgroup.com. 
    Change that account to @abc.edu account.

     

     

    • Article last edited: 17-Jun-2022