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    Alma freezes when using Firefox

    • Article Type: Q&A
    • Product: Alma
    • Relevant for Installation Type: Dedicated-Direct; Direct; Local; Total Care

    Question

    When using Alma in Firefox, only 3 or 4 actions are allowed before Alma's cursor continually spins and doesn't respond.

    After closing Alma and Firefox, other programs will not respond until a restart of the computer

    Answer

    This happened due to a security software (machine's antivirus) setup.

    Resolution:
    Add the Alma URL the security software's Safe Sites list (e.g. "alma.exlibrisgroup.com", or "na01.alma.exlibrisgroup.com")

    Category: Resource Management

    Subject: Metadata editor


    • Article last edited: 2/28/2014