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Ex Libris Knowledge Center

Alma freezes when using Firefox

  • Article Type: Q&A
  • Product: Alma
  • Relevant for Installation Type: Dedicated-Direct; Direct; Local; Total Care

Question

When using Alma in Firefox, only 3 or 4 actions are allowed before Alma's cursor continually spins and doesn't respond.

After closing Alma and Firefox, other programs will not respond until a restart of the computer

Answer

This happened due to a security software (machine's antivirus) setup.

Resolution:
Add the Alma URL the security software's Safe Sites list (e.g. "alma.exlibrisgroup.com", or "na01.alma.exlibrisgroup.com")

Category: Resource Management

Subject: Metadata editor


  • Article last edited: 2/28/2014