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    A circulation desk cannot be deleted due to error, "This circulation desk is attached to one or more requests and cannot be deleted."

    • Product: Alma

    Question 

    A library or circulation desk cannot be deleted due to error, "This circulation desk is attached to one or more requests and cannot be deleted."

    errorcircdesk.png

    Answer

    This error indicates that the circulation desk you are trying to delete has some active or cancelled requests that still exist in your environment. You should delete these requests before attempting to delete the circulation desk. Use the following steps to check if requests remain:

    1. Fulfillment > Resource Requests > Monitor Requests and Item Processes

    2. Find the "Owner" search facet and check if the library associated with the circulation desk you want to delete is listed there, delete those requests if possible

    owner.png

     

    Please note, if the requests exist but cannot be deleted or no requests exist but you still receive the error, contact Ex Libris Support by opening a new support case.

     


    • Article last edited: 31-May-2022