Skip to main content
  • Subscribe by RSS
  • Ex Libris Knowledge Center

    Analytics access denied to user with roles

    • Article Type: General
    • Product: Alma

    Problem Symptoms:
    Unable to open Analytics upon opening this error message is received: "access denied for user to path /users/xxxxxxxxxxxxxxxxxxxxxx_xxxx_d/_portal/dashboard layout."

    This is a known issue after the Oracle upgrade.

    Open a case providing the user name and the path being denied access.

    However, a short term work around is truncating the URL and then logging in manually. After clicking the link within the Alma UI shorten the URL to be either

    Category: Alma Analytics - Alma

    • Article last edited: 7/2/2014