Closed Invoices with Payment Status “Not Paid”.

• Article Type: General
• Product: Alma

Problem Symptoms:
We have over 1600 invoices that are closed but have Payment Status "NOT PAID". Why is this and how can we stop this from happening?

Cause:
The reason why your closed invoices have payment status 'Not paid' is because you have the parameter 'handle_invoice_payment' = false in Acquisitions Configuration > Other settings. If the invoice is not waiting for payment, no one will update the invoice payment status and voucher number.

Resolution:
?´Set the 'handle_invoice_payment' = true and then handle the invoice in the 'Waiting For Payment Invoices' task list (Acquisitions > Receiving and Invoicing > Waiting for Payment).