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    Closed Invoices with Payment Status “Not Paid”.

    • Article Type: General
    • Product: Alma

    Problem Symptoms:
    We have over 1600 invoices that are closed but have Payment Status "NOT PAID". Why is this and how can we stop this from happening?

    The reason why your closed invoices have payment status 'Not paid' is because you have the parameter 'handle_invoice_payment' = false in Acquisitions Configuration > Other settings. If the invoice is not waiting for payment, no one will update the invoice payment status and voucher number.

    ?´Set the 'handle_invoice_payment' = true and then handle the invoice in the 'Waiting For Payment Invoices' task list (Acquisitions > Receiving and Invoicing > Waiting for Payment).

    Additional Information

    The requirement that when the "handle_invoice_payment" parameter is set to false in an institution, all the invoices should be set to Paid before closing them, would be an enhancement request that should be submitted to NERS.

    • Article last edited: 3/20/2015
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