Customized Letter Content is not included in "Update/Notify Users" Job Emails

Question

Why is a local, customized letter not showing up in the emails sent to users with "Update/Notify Users" Send Letter? For example, the library wishes to send a welcome letter to Alumni or Community Borrowers, inviting them to sign-in to Primo via Social Login.

Answer

Review these steps:

1. Add a letter code, e.g. WELCOME_ALUMNI, in: Configuration > User Management > User Notification Types.
2. Edit the text in: Configuration > General > Letter emails > User Notifications Letter. 
3. Link the Letter Code to the XSL segment of "notification_data/notification_type" in: Configuration > General Customize Letters > User Notifications Letter.

Kindly advised by an Alma customer:

Ensure the customized letter (step #3) contains the User Notifications Letter XSL template more generally with up to 8 lines, commenting out the ones you don't need. We have commented out the Password change specific part of line 1.

For example:

xsl:when test="notification_data/notification_type = 'WELCOME_ALUMNI' "> 
<tr> 
<td> 
<h3>@@Line_1@@</h3> 
<xsl:value-of select="notification_data/temp_password" /> 
</td> 

</tr> 
<tr>

1. Save, create a User set.  It is recommended to test first on a small scale (small set).

Additional Information

For more information and options, see the Online Help on "Configuring User Notification Types".

• Article last edited: 27-AUG-2018