Why does the actual loan period of an item not match the "Due Date" policy that is set in the Terms of Use?

Question

Why does the actual loan period of an item not match the "Due Date" policy that is set in the Terms of Use associated with the item's Fulfillment Unit? For example, why is the item being loaned out for 2 weeks when the Due Date policy is set for 3 months?

Answer

In Alma, the Due Date policy name and the duration of the loan specified in the Value field are not required to match.

To verify that the Due Date policy in the relevant Terms of Use matches the actual values configured in the "Policy Details":

1. Go to Configuration> Fulfillment> Physical Fulfillment> Terms of Use and Policies. 
2. Open the "Terms of Use" (Type = Loan)  in question.
3. For the Policy Type, "Due Date", choose "Edit" from the Row Actions.
4. Verify that the "Value" and "Unit of Measurement" are set to the desired configuration.

For example a policy may be titled "3 Month Loan ":

However, regardless of the policy's name, the "Value" and Unit of Measurement can be set to any length of time:

If the Policy Name and Value/Unit of Measurement already match, please open a case with Support.

• Article last edited: 01-Jun-2021