General error {DESCRIPTION=Failed to retrieve file sample" for Invoice ERP import

• Article Type: General
• Product: Alma

Problem Symptoms:
invoices and the FTP always fails if more than 50 invoices exist in the file.

Error message:

System job status{DESCRIPTION=system job has completed with failure
General error {DESCRIPTION=Failed to retrieve file sample

Keep cutting the number of invoices down, and with 50 invoices -- the import would succeed.

Cause:


Resolution:
The solution, determined by the library, and tested successfully:

Enable "FTP Passive Mode" under "S/FTP definitions"