Question

How to create a "Report a Problem" link to be included in the "Get It" or "View It" menus, including the OpenURL?

This would allow patrons to report a problem without the need to explain in great detail what the problem is.

Answer

This is done by adding a General Electronic Service.

The steps are:
1. Click: Alma [F2] > Fulfillment Configuration Menu
2. Click: General Electronic Services
3. Click: Add Service
4. In the "Service Details" tab, define, among other, about the "Display Location" (ViewIt and/or GetIt)
5. Add a URL template, or syntax that will email the information.
6. In the "Service Availability Rules", you can decide to always display this Service (Is Display = True), or define a rule.

Example

An example for a template is given here (please change the base URL so it points to your library page):
 

http://www.lib.COLLEGE.edu/help/technical-support?id={rft_dat}&type=Eresources Issues&Sub-Type=Cannot%20connect%20to%20resource&rft.isbn={rft.isbn}&rft.issn={rft.issn}&rft.volume={rft.volume}&rft.month={rft.month}&rft.genre={rft.genre}&rft.auinit={rft.auinit}&rft.pub={rft.pub}&rft.issue={rft.issue}&rft.place={rft.place}&rft.title={rft.title}&rft.stitle={rft.stitle}&rft.btitle={rft.btitle}&rft.jtitle={rft.jtitle}&rft.aufirst={rft.aufirst}&linktype=openurl&rft.atitle={rft.atitle}&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Aarticle&rft.auinit1={rft.auinit1}&rft.date={rft.date}&rft.year={rft.year}&url_ver=Z39.88-2004&rft.aulast={rft.aulast}&rft.spage={rft.spage}

One library shares the experience: PsycInfo requests include requests for book chapters and articles from serials. The primary title is in "rft.btitle" or "rft.stitle". Adding "ftf.stitle" is needed.