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    Invoice Export Job errors: Invoice Payment Process Failed. Failed to send letter. Reason: Channel was disabled

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    • Article Type: Q&A
    • Product: Alma

    Question

    The ERP (Export Invoice) Job gives the following error:

    Invoice Payment Process Failed. Failed to send letter. Reason: Channel was disabled.

    Answer

    The letter "InvoicePaymentLetter" needs to be activated.

    The steps are:

    1. Navigate to: Administration > General Configuration > Configuration Menu > Letter Activity
    2. Find: "InvoicePaymentLetter" > Click: Restore > activate the letter

    Category: Acquisitions

    Subject: Jobs

    • Article last edited: 10/31/2014