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Report to Ex Libris ("CRM Contacts") gives - "User doesn't exist"

 

Product: Alma


Question

"Report to Ex Libris" link gives message "User doesn't exist". What does this link do and how do I set it up?

Answer

The "Report to Ex Libris" button enables to communicate a Community Zone data issue to the Alma Data Services team, while in Alma, by creating a Support Portal case.

The link is available when searching the "Community" tab > click: Portfolio List > see the button "Report to Ex Libris".

Additional Information

See Configuring CRM Contacts for information on adding contacts.


  • Article last edited: 06-Jun-2017