Skip to main content
  • Subscribe by RSS
  • Ex Libris Knowledge Center

    Report to Ex Libris (CRM Contact) gives error "User doesn't exist"


    Product: Alma


    Report to Ex Libris link from CZ gives message "User doesn't exist". What does this link do and how do I set it up?  How do I correct the error?



    The "Report to Ex Libris" button enables to communicate a Community Zone data issue to the Alma Data Services team, while in Alma, by creating a Support Portal case.

    The link is available when searching the "Community" tab > click: Portfolio List > see the button "Report to Ex Libris".

    The error can occur when the Customer Center ID is not the Federation ID in Salesforce.  The Federation ID should be used as the Customer Center ID:


    To get the Federation ID, please contact Ex Libris Support. 

    Additional Information

    See Configuring CRM Contacts for information on adding contacts.

    • Article last edited: 01-Jan-2018
    • Was this article helpful?