- Article Type: Q&A
- Product: Alma
What is the expiry date of physical item requests? Do they get cancelled if not fulfilled after a certain number of days?
It depends on the reason why those requests cannot be fulfilled:
2. the librarian does not pick them up from the shelf - after seven days the items are set to missing and the request is cancelled - provided that the staff member did not use the "Update Expiry" option and the job "Handle Expiration Step" is running and there is no other item to fulfill the request.
3. it is not fulfilled because the item is not returned by a patron, i.e. got lost or "claimed returned" - when an item is set to "Lost" or "Claimed Returned" the request is re-calculated and either transferred to another item or cancelled - provided that the job "Requests - Recalculate after Inventory Update" is running.