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    Request Expiry Date

    • Article Type: Q&A
    • Product: Alma

    Question

    What is the expiry date of physical item requests? Do they get cancelled if not fulfilled after a certain number of days?

    Answer

    It depends on the reason why those requests cannot be fulfilled:

    1. the customer does not pick them up from the hold shelf - defined in the terms of use, hold shelf time - these items are moved to the expired hold shelf and can be handled by staff there.

    2. the librarian does not pick them up from the shelf - after seven days the items are set to missing and the request is cancelled - provided that the staff member did not use the "Update Expiry" option and the job "Handle Expiration Step" is running and there is no other item to fulfill the request.

    3. it is not fulfilled because the item is not returned by a patron, i.e. got lost or "claimed returned" - when an item is set to "Lost" or "Claimed Returned" the request is re-calculated and either transferred to another item or cancelled - provided that the job "Requests - Recalculate after Inventory Update" is running.

    4. Patrons can enter a "Date needed by" when submitting a request. Currently it has no effect on the request. You can filter the list of requests by this date but requests will not automatically be cancelled. However, an enhancement of the functionality is on the development roadmap. It is planned that requests will automatically be cancelled once the date has passed.