Unable to save or edit Holdings records, error is: "Problem while saving record at [TIME]"

Question

Impossible to save Holding records in the Metadata Editor (create new or update records). The error says: "Problem while saving record at [TIME]".

Answer

Look for any new Normalization Rules on the Holding records when saving. Remove and test again.

The rule can be found and removed with these steps:

1. Navigate to: Resource Configuration Menu > Metadata Configuration > MARC21 Holdings
2. Click the "Normalization Processes" (tab)
3. Edit: "Marc21 Holding normalize on save"
4. Remove the "MarcDroolNormalization" with "Task Parameters" that have the library's new NR.

This should resolve the issue. Please contact support for any questions.

Category: Resource Management

Subject: Metadata editor