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    Alma
    Ex Libris Knowledge Center

    Waiving a credit

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    • Product: Alma

     

    Description

    We would like to waive a fine/fee of type "Credit". But after selecting it and clicking the "Waive" / "Execute" button the following error message is returned:

     

    Selected fine/fee is not waivable

     

    Is there a way to remove a credit in a user account?

    Resolution

    Ability to waive a fine is set up in: Configuration Menu > User Management > Patron Charges > Fines/Fees Behavior. 

    For "Credit", change the value in column "waiveable" to "True".

     

    Additional Information

    Click here for more information about "Configuring Fines/Fees Behavior".

     

     

    • Article last edited: 22-FEB-2019