Skip to main content
ExLibris
  • Subscribe by RSS
    • Back
    Alma
    Ex Libris Knowledge Center

    When delivery fails because of user blocks, item is put on non-existing hold shelf

    1. Last updated
    2. Save as PDF
    • Product: Alma

    Description

    When a home delivery of a requested item fails, for example because of user blocks, the item is put on the hold shelf instead - even if the circulation desk does not have a hold shelf according to configuration.

    Resolution

    This is expected.

    Every circulation desk supporting personal delivery MUST have a hold shelf. This is also documented here:

    https://knowledge.exlibrisgroup.com/Alma/Product_Documentation/010Alma_Online_Help_(English)/030Fulfillment/020Circulation_Desk_Operations/020Creating_a_Request_from_the_Institution#Supporting_Personal_Delivery_for_Requests

    "The Supports personal delivery option must be configured at a circulation desk that can loan the item (can perform checkout for the location). This circulation desk must also have a hold shelf, to hold the item if the checkout fails."

     

    • Article last edited: 23-Jun-2021