Skip to main content
ExLibris
  • Subscribe by RSS
  • Ex Libris Knowledge Center

    Why isn't the From: address in PO Line Claim letter being used?

    • Article Type: General
    • Product: Alma

    Problem Symptoms:
    The code table for the PO Line Claim letter has correct addressFrom field.
    However, the letter uses a different email address.
    Where is it coming from and how to fix this?

    Cause:
    The cause is analyzed by the development team.

    Resolution:
    Currently the Claim letter uses the Library's preferred email address.

    For the time being, change the email address with these steps:

    1. Click: Alma > Configuration Menu (under: ADMINISTRATION > General Configuration)
    2. Click: Add a Library or Edit Library Information
    3. Select: "Libraries" tab
    4. For [Your Library] click: Actions > Edit
    5. Select: Contact Information (tab)
    6. The preferred email address for this library is also used by the claim letter.

    Category: Acquisitions - Alma

    Subject: Configuration


    • Article last edited: 8/16/2014