If you are working with Primo VE, see Primo VE for more details.
By default, Alma does not send historical loan information to Primo to be displayed in My Account > Loans. You must set the view_historical_loans_in_primo parameter to true in the Customer Parameters mapping table in Alma (Administration > General Configuration > Configuration Menu > General > General Configuration > Other Settings).
List of Historical Loans
For information on configuring the display of loans in Primo, see Configuring the Loans View.
Make sure that historical loans are tracked in Alma by setting the should_anonymize_item_loan parameter to false in the Customer Parameters mapping table page in Alma (Fulfillment > Fulfillment Configuration > Configuration Menu > Fulfillment > General > Other Settings).