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    Recall Requests

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    When an item on loan to a patron is then requested by a second patron, a recall request may be created for the original loan. The recall process is initiated if the Loan Recalls Configuration (Fulfillment Configuration > Configuration Menu > Fulfillment > Physical Fulfillment > Loan Recalls Configuration) is set to activate a recall for the submitted request type. The following policies are then examined on the loan's Loan TOUto determine which actions will be taken:
    • Is Recallable - If this policy is set to true, the original loan status changes to Recalled and the due date on the original loan changes. If Is Recallable is set to false, the loan status changes to Recalled but the due date does not change. See Is Recallable.
    • Recall Period - The recall period policy determines how the due date will change. If the due date is already due back before the number of days in the policy, the due date will not be changed. See Recall Period.
    • Recalled Overdue Fine - A different overdue fine may be applied to a recalled loan. This policy determines the fine, if any. The fine is independent of the due date change and may be applied even if Is Recallable is set to false. See Recalled Overdue Fine.
    • Requested Item Due Date - You may specify a shortened due date when loaning an item that already has additional requests in the queue. See Requested Item Due Date.
    • Cancelled Recall Due Date - For an item that is loaned and then recalled, if the recall is canceled, this policy determines what happens to the due date of the original loan. See Cancelled Recall Due Date.
    When a recall request is issued on an item with multiple copies that are loaned, one loan will have its due date changed. The others may continue to renew their loans. However, if the Item is Requested by Another Patron block policy is set to Block, the other loans for the same item will be blocked from renewing their loans. See Configuring Block Preferences.
    When a recall is issued, a recall letter, FulItemChangeDueDateLetter, is sent to the patron. The recall letter can be disabled. See Configuring Library Notices Opt-In. The letter may also be disabled for a set of users in the Update/Notify Users job. See Selected Patron Letters. Recall letters are most commonly disabled when your institution does not change due dates for patrons with recalled loans.
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