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    Alma Uptime Report for AP01 Instance (APAC) - Q1 2018

    Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Service Level Agreement.

     

    This document details the uptime report for the Alma AP01 in APAC. The instance your organization uses can be identified by the (Alma AP01 instance is ap01.alma.exlibris.com).

     

    The uptime measured on a rolling 12 month basis April 2017 - March 2018 is 99.90%

    The uptime measured on a rolling 3 month basis January 2018 - March 2018 is  100%

     

    Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com

     

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    Unscheduled downtime incidents in Q1 2018

    Date

    Start time

      [SGT]

    End time

    [SGT]

    Duration
    (minutes)

    Description

           

    Scheduled downtimes during maintenance windows in  Q1 2018

    Start Date

    Day of Week 

    Start Time

    [SGT]

    End Time

    [SGT]

    Duration (Minutes)

    January 6, 2018 Saturday 11:07 PM 11:21 PM 14
    January 13, 2018 Saturday 11:02 PM 11:14 PM 12
    February 3, 2018 Saturday 11:28 PM 11:48 PM 20
    February 11, 2018 Saturday 11:05 PM 11:15 PM 10
    March 3, 2018 Saturday 11:03 PM 11:19 PM 16
    March 11, 2018 Saturday 11:02 PM 11:14 PM 12

     

    Total unscheduled downtime minutes during past 12 months

    Quarter

    Total unscheduled downtime in Quarter (minutes)

    Q2 2017 290
    Q3 2017 118
    Q4 2017 118
    Q1 2018 0

     

    How is Uptime Calculated?

    The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):

    "Uptime" means the total period in minutes during which the Service is available for access and use during this period.

     

    Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:   

      

     Uptime Percentage = X /(Y–Z) × 100    

    Where: 

      X = Uptime

      Y = Last 12 months period

      Z = The duration (in minutes) of any SLA Exclusions* during these 12 months

     

    *SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)

     

    Further Information

    If you have any queries on the information within this report please contact Ex Libris through your usual channel.

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