Alma Uptime Report for EU00 Instance (Europe) - Q2 2016
Alma Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Alma Service Level Agreement.
This document details the uptime report for the Alma EU00 in Europe. The instance your organization uses can be identified by the Alma URL (EU00 instance is eu.alma.exlibris.com).
The Alma uptime measured on a rolling 12 month basis July 2015 - June 2016 is 99.87%
The Alma uptime measured on a rolling 3 month basis April 2016 - June 2016 is 99.94%
Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com
Unscheduled downtime incidents in Q2 2016
| Date | Start time (CET) | End time (CET) | Duration | Description |
|---|---|---|---|---|
| April 16, 2016 | 11:32 PM | 11:58 AM | 26 | The Database had suffered a short network disconnect. The disconnection had triggered a failover to the redundant database, which had failed to start. |
| May 04, 2016 | 05:50 PM | 05:55 PM | 5 | |
| May 11, 2016 | 08:29 AM | 08:52 AM | 23 | |
| May 13, 2016 | 02:31 PM | 02:39 PM | 8 | |
| May 19, 2016 | 08:44 PM | 08:56 PM | 12 | A large ISP provider providing Internet access to a local ISP suffered routing problems that had caused connectivity issues impacting the entire Amsterdam datacenter. Issue had been resolved by the large ISP provider without Ex Libris involvement. |
Scheduled downtimes during maintenance windows in Q2 2016
| Start Date | Start Time (CET) | End Time (CET) | Duration (Minutes) |
|---|---|---|---|
| April 03, 2016 | 12:10 AM | 12:20 AM | 20 |
| April 10, 2016 | 12:00 AM | 12:30 AM | 30 |
| May 01, 2016 | 12:00 AM | 01:00 AM | 60 |
| May 08, 2016 | 12:00 AM | 12:13 AM | 13 |
| June 05, 2016 | 12:00 AM | 12:20 AM | 20 |
| June 12, 2016 | 12:00 AM | 12:22 AM | 22 |
Total unscheduled downtime minutes during past 12 months
| Quarter | Total unscheduled downtime in Quarter (minutes) |
|---|---|
| Q3 2015 | 276 |
| Q4 2015 | 344 |
| Q1 2016 | 0 |
| Q2 2016 | 74 |
How is Alma Uptime Calculated?
The uptime calculation is based on the following calculation (as defined in the Alma Service Level Agreement):
"Uptime" means the total period in minutes during which the Service is available for access and use during this period.
“Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:
Uptime Percentage = X /(Y–Z) × 100
Where:
X = Uptime
Y = Last 12 months period
Z = The duration (in minutes) of any SLA Exclusions* during these 12 months
*SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)
Further Information
If you have any queries on the information within this report please contact Ex Libris through your usual channel.