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    Alma Uptime Report for EU01 Instance (Europe) - Q2 2017

    Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Service Level Agreement.

     

    This document details the uptime report for the Alma EU01 in Europe. The instance your organization uses can be identified by the URL (Alma EU01 instance is eu01.alma.exlibris.com).

     

    The uptime measured on a rolling 12 month basis July 2016 - June 2017 is 99.98%

    The uptime measured on a rolling 3 month basis April 2017 - June 2017 is 99.98%

     

    Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com

     

     

    Unscheduled downtime incidents in Q2 2017

    Date

    Start time

     [CET]

    End time

    [CET]

    Duration
    (minutes)

    Description

    May 04, 2017 18:53 PM 19:18 PM 25

    All virtual machines that were located on a malfunctioning server had to move to another server.
    During this activity the DB had high load and as a result the application servers got disconnected and required restart.

    Scheduled downtimes during maintenance windows in  Q2 2017

    Start Date

    Start Time

    [CET]

    End Time

    [CET]

    Duration (Minutes)

    April 02, 2017 00:02 AM 00:15 AM 13
    May 07, 2017 00:04 AM 00:20 AM 16
    May 14, 2017 00:07 AM 00:21 AM 14
    June 04, 2017 00:03 AM 00:19 AM 16
    June 11, 2017 00:22 AM 01:34 AM 72
    June 18, 2017 00:03 AM 00:15 AM 12

     

    Total unscheduled downtime minutes during past 12 months

    Quarter

    Total unscheduled downtime in Quarter (minutes)

    Q3 2016 0
    Q4 2016 0
    Q1 2017 61
    Q2 2017 25

     

    How is Uptime Calculated?

    The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):

    "Uptime" means the total period in minutes during which the Service is available for access and use during this period.

     

    Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:   

      

     Uptime Percentage = X /(Y–Z) × 100    

    Where: 

      X = Uptime

      Y = Last 12 months period

      Z = The duration (in minutes) of any SLA Exclusions* during these 12 months

     

    *SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)

     

    Further Information

    If you have any queries on the information within this report please contact Ex Libris through your usual channel.

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