Alma Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Alma Service Level Agreement.
This document details the uptime report for the Alma NA03 in North America. The instance your organization uses can be identified by the URL (Alma NA03 instance is na03.alma.exlibris.com).
The Alma uptime measured on a rolling 12 month basis January 2016 - December 2016 is 99.97%
The Alma uptime measured on a rolling 3 month basis October 2016 - December 2016 is 99.99%
Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com
Unscheduled downtime incidents in Q4 2016
|October 05, 2016||9:15:00 AM||9:23:00 PM||8||We have identified an infrastructure defect on one of the core switches (hardware element). As a result of the defect, the switch was rebooted. Following that reboot, a failover to the adjacent redundant Core Switch took place, but a miss-configuration on the load balancer had prevented that failover of the load balancer to take place – this has caused the system disruption.|
Scheduled downtimes during maintenance windows in Q4 2016
|October 09, 2016||11:02:00 PM||11:18:00 AM||16|
|November 06, 2016||12:05:00 AM||12:54:00 AM||49|
|November 13, 2016||1:03:00 AM||1:17:00 AM||14|
|December 04, 2016||1:51:00 AM||2:13:00 AM||22|
|December 11, 2016||12:08:00 AM||12:22:00 AM||14|
Total unscheduled downtime minutes during past 12 months
Total unscheduled downtime in Quarter (minutes)
|Q1 2016|| |
How is Uptime Calculated?
The uptime calculation is based on the following calculation (as defined in the Alma Service Level Agreement):
"Uptime" means the total period in minutes during which the Service is available for access and use during this period.
“Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:
Uptime Percentage = X /(Y–Z) × 100
X = Uptime
Y = Last 12 months period
Z = The duration (in minutes) of any SLA Exclusions* during these 12 months
*SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)
If you have any queries on the information within this report please contact Ex Libris through your usual channel.