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    Alma Uptime Report for NA01 Instance (North America) - Q1 2017

    Alma Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Alma Service Level Agreement.


    This document details the uptime report for the Alma NA01 in North America. The instance your organization uses can be identified by the URL (Alma NA01 instance is


    The Alma uptime measured on a rolling 12 month basis April 2016 - March 2017 is 100%

    The Alma uptime measured on a rolling 3 month basis January 2017 - March 2017 is 99.99%




    Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link:



    Unscheduled downtime incidents in Q1 2017


    Start time


    End time




    March 3, 2017 6:56 PM 7:09 PM 13

    Due to a network device software defect some of the network routing was not propagated and caused outage to part of our service.

    As immediate action Exlibris engineers initiated a failover to the adjacent redundant network device, and resolved the issue by reloading the device configuration.

    Scheduled downtimes during maintenance windows in Q1 2017

    Start Date

    Start Time


    End Time


    Duration (Minutes)

    January 01, 2017 12:08 AM 12:29 AM 21
    January 15, 2017 12:05 AM 12:47 AM 42
    February 04, 2017 11:11 PM 11:35 PM 24
    February 12, 2017 11:04 PM 11:15 PM 11
    March 05, 2017 12:38 AM 2:05 AM 87
    March 11, 2017 11:20 PM 11:33 PM 13


    Total unscheduled downtime minutes during past 12 months


    Total unscheduled downtime in Quarter (minutes)

    Q2 2016


    Q3 2016 6
    Q4 2016 8
    Q1 2017 13


    How is Uptime Calculated?

    The uptime calculation is based on the following calculation (as defined in the Alma Service Level Agreement):

    "Uptime" means the total period in minutes during which the Service is available for access and use during this period.


    Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:   


     Uptime Percentage = X /(Y–Z) × 100    


      X = Uptime

      Y = Last 12 months period

      Z = The duration (in minutes) of any SLA Exclusions* during these 12 months


    *SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)


    Further Information

    If you have any queries on the information within this report please contact Ex Libris through your usual channel.

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