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    Alma Uptime Report for NA04 Instance (North America) - Q1 2019

    Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Service Level Agreement. As the Alma NA04 instance has been live since April 2018, calculations for this report were made for the period of the last 9 months.

     

    This document details the uptime report for the Alma NA04 in North America. The instance your organization uses can be identified by the URL (Alma NA04 instance is na04.alma.exlibris.com).

     

    The uptime measured on a rolling 12 month basis April 2018 - March 2019 is 99.98%

    The uptime measured on a rolling 3 month basis January 2019 - March 2019 is 100%

     

    Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com

     

     

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    Unscheduled downtime incidents in Q1 2019

    Date

    Start time

     [CDT]

    End time

    [CDT]

    Duration
    (minutes)

    Description

             

    Scheduled downtimes during maintenance windows in Q1 2019

    Start Date

    Day of Week

    Start Time

    [CDT]

    End Time

    [CDT]

    Duration (Minutes)

    January 06, 2019 Sunday 12:21 AM 12:53 AM 32
     January 13, 2019 Sunday 12:15 AM 12:51 AM 36
    January 13, 2019 Sunday 01:23 AM 02:35 AM 72
    February 03, 2019 Sunday 12:49 AM 01:27 AM 38
    February 10, 2019 Sunday 12:03 AM 12:27 AM 24
    February 17, 2019 Sunday 02:55 AM 03:39 AM 44
    February 17, 2019 Sunday 03:55 AM 04:19 AM 24
    February 17, 2019 Sunday 04:41 AM 05:32 AM 51
    March 03, 2019 Sunday 01:29 AM 01:48 AM 20
    March 10, 2019 Sunday 12:29 AM 12:43 AM 14
    March 31, 2019 Sunday 01:35 AM 01:59 AM 24

     

    Total unscheduled downtime minutes during past 12 months

    Quarter

    Total unscheduled downtime in Quarter (minutes)

    Q2 2018 0
    Q3 2018 0
    Q4 2018 84
    Q1 2019 0

     

    How is Uptime Calculated?

    The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):

    "Uptime" means the total period in minutes during which the Service is available for access and use during this period.

     

    Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:   

      

     Uptime Percentage = X /(Y–Z) × 100    

    Where: 

      X = Uptime

      Y = Last 12 months period

      Z = The duration (in minutes) of any SLA Exclusions* during these 12 months

     

    *SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)

     

    Further Information

    If you have any queries on the information within this report please contact Ex Libris through your usual channel.