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    Alma Uptime Report for EU01 Instance (Europe) - Q4 2016

    Alma Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Alma Service Level Agreement.

     

    This document details the uptime report for the Alma EU01 in Europe. The instance your organization uses can be identified by the URL (Alma EU01 instance is eu01.alma.exlibris.com).

     

    The Alma uptime measured on a rolling 12 month basis January 2016 - December 2016 is 99.99%

    The Alma uptime measured on a rolling 3 month basis October 2016 - December 2016 is 100%

     

     

    Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com

     

     

    Unscheduled downtime incidents in Q4 2016

    Date

    Start time

     [CET]

    End time

     [CET]

    Duration
    (minutes)

    Description

     

     

     

     

     

    Scheduled downtimes during maintenance windows in  Q4 2016

    Start Date

    Start Time

     [CET]

    End Time

     [CET]

    Duration (Minutes)

    October 08, 2016 11:00:00 PM 11:20:00 PM 20
    November 05, 2016 12:03:00 AM 12:25:00 AM 22
    November 12, 2016 12:00:00 AM 12:22:00 AM 22
    December 03, 2016 12:01:00 AM 12:31:00 AM 30
    December 10, 2016 12:22:00 AM 12:57:00 AM 35
    December 11, 2016 2:15:00 AM 2:38:00 AM 23

     

    Total unscheduled downtime minutes during past 12 months

    Quarter

    Total unscheduled downtime in Quarter (minutes)

    Q1 2016

    31

    Q2 2016

    12

    Q3 2016 0
    Q4 2016 0

     

    How is Uptime Calculated?

    The uptime calculation is based on the following calculation (as defined in the Alma Service Level Agreement):

    "Uptime" means the total period in minutes during which the Service is available for access and use during this period.

     

    Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:   

      

     Uptime Percentage = X /(Y–Z) × 100    

    Where: 

      X = Uptime

      Y = Last 12 months period

      Z = The duration (in minutes) of any SLA Exclusions* during these 12 months

     

    *SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)

     

    Further Information

    If you have any queries on the information within this report please contact Ex Libris through your usual channel.

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