Alma Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Alma Service Level Agreement.
This document details the uptime report for the Alma NA01 in North America. The instance your organization uses can be identified by the Alma URL (NA01 instance is na01.alma.exlibris.com).
The Alma uptime measured on a rolling 12 month basis April 2015 - March 2016 is 99.94%
The Alma uptime measured on a rolling 3 month basis January 2016 - March 2016 is 99.87%
Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com
Unscheduled downtime incidents in Q1 2016
|February 23, 2016||04:40 PM||06:00 PM||80||Ex Libris engineers found that the issue was caused by high amount packet loss on the Firewall. The packet loss had been identified to be related to a defect in the firewall version.|
|February 23, 2016||08:55 AM||10:00 PM||65|
|March 28, 2016||03:13 PM||03:33 PM||20|| |
A query monitoring system had a code defect that caused it to toop,
the loop had loaded the DB and caused the disruption
Scheduled downtimes during maintenance windows in Q1 2016
|January 10, 2016||12:00 AM||04:00 AM||240|
|January 17, 2016||12:00 AM||02:12 AM||132|
|February 07, 2016||12:00 AM||03:07 AM||187|
|February 14, 2016||12:00 AM||03:06 AM||186|
|March 06, 2016||12:00 AM||02:29 AM||149|
|March 13, 2016||01:00 AM||04:55 AM||235|
Total unscheduled downtime minutes during past 12 months
Total unscheduled downtime in Quarter (minutes)
|Q2 2015|| |
|Q3 2015|| |
How is Alma Uptime Calculated?
The uptime calculation is based on the following calculation (as defined in the Alma Service Level Agreement):
"Uptime" means the total period in minutes during which the Service is available for access and use during this period.
“Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:
Uptime Percentage = X /(Y–Z) × 100
X = Uptime
Y = Last 12 months period
Z = The duration (in minutes) of any SLA Exclusions* during these 12 months
*SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)
If you have any queries on the information within this report please contact Ex Libris through your usual channel.