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    02 Gestione delle richieste

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    Duration: 12 min.

     

    Description End-to-end requesting workflow in Alma: how to place, manage and monitor hold and move requests, including active and expired hold shelves

    Attachments

     

    Handout

     

    Exercise

    Target Audience Requests Operator role (for access to Pick from Shelf list, Active Hold Shelf, Expired Hold Shelf, Monitor Requests workbench); Fulfillment Manager or Operator (for access to Monitor Requests workbench).
    Prerequisites Introduction to Alma, Navigating and Searching sessions, User Management sessions