Ex Libris Information Security Policy

Risk

Ex Libris will perform risk assessment at least annually based on NIST standard SP 800-30 that identify, quantify, and prioritize risks.

Classification of Information

Ex Libris information will be classified into one of the following three classification levels:

• Public
• Internal Use Only
• Confidential

Classification and handling requirements are defined in The Ex Libris Data Classification Policy.

Access Control

Access to information is based on the concept of ‘least privilege’. 
Access control requirements are defined in the Ex Libris Access Control Policy.

IT Security

See Ex Libris IT Security Policy.

Security Patches and Vulnerability Assessments

Patches, updates, and service packs will be verified and tested before they are released.
Security vulnerability will be communicated, evaluated and analyzed following the Ex Libris Security Patches and Vulnerability Assessments Policy.

Passwords are created and used as required in the Ex Libris Password Management Policy.

Data Encryption

Ex Libris uses industry standards to encrypt personal data in transit and at rest.

Data Destruction

Ex Libris destroys data based on NIST 800-88.

Human Resources

• Ex Libris policies are communicated by Human Resources.
• Job descriptions will include information security responsibilities.
• Prior to employment, as allowed by law, individuals will be vetted and background checks will be performed for staff in critical positions, including positions with access to customer information.
• All employees will sign confidentiality agreements as part of the employment process.
• Segregation of duties will be implemented, as appropriate to reduce the risk of negligent or deliberate system misuse.

Business Continuity

Business continuity and disaster recovery plans are based on ISO 22301.
See Ex Libris Cloud Services BCP for additional information.

Configuration Management

System and hardware configurations are defined, secured, and documented based on ITIL and best practice standards.

Network Operations

The Ex Libris network will be secured both physically and logically (network segmentation).

Physical Security

Ex Libris systems will be housed in security areas that are appropriately protected.

Continuous monitoring of security controls

Continuous monitoring of security controls will be performed through security checks, security reviews, application security vulnerability assessment scans and scans of network vulnerabilities. 

Asset Management

• Ex Libris assets are managed based on ITIL principles.
• An owner is assigned to each Ex Libris asset.
• The asset owner is responsible for the maintenance and protection of the asset.

Change Management

Ex Libris change management is based on the IT Infrastructure Library (ITIL) methodology for change management.
Change management requirements are detailed in Welcome to the Ex Libris Cloud.

Security and Privacy awareness training

Security training and awareness is provided annually as part of the employee life cycle.

Security and Privacy Incident Response

Security and/or privacy incidents response will be performed as documented in the Ex Libris Security and Privacy Incident Response Policy.