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  • Ex Libris Knowledge Center

    Customer contribution on the CKC

    • Product: Cross Product


    How can an Ex Libris community member, contribute knowledge to the Customer Knowledge Center?

    How to

    Watch the recorded video.

    Currently, length limitation for newly published articles is 131,000 characters.

    If your text is longer than this limitation:

    1. Publish an initial version of the article, within the 131,000 characters limitation.
    2. Once it is published, edit it to add text as you wish.

    Community Contribution - Best Practices and Tips

    General guidelines
    1. Avoid duplication

    Before writing an article, search for existing article that might cover the topic you want to write about. See Tips for Advanced Document Searching in the Customer Knowledge Center.

    1. Audience Level

    Different tasks and issues are relevant to different librarian roles, and requires different level of skills, to deal with.
    Always assume the reader has appropriate level of technical knowledge, to understand your article.

    1. Simplicity

    Keep your article short and simple. Try using  only words that are necessary,  and avoid unnecessary visual clutter, redundant labels, and other information that does not serve a purpose. Use language that leaves no ambiguity.




    Click Submit to open the locations window

    Clicking on the Submit button should cause the locations window to display

    Best Practices
    1. Use Present Tense.  

    A solution is a procedure and should be written in language that leaves no ambiguity. No need in words like “please” and “should” in the solution, so don’t hesitate to use commanding tone.

    1. Information confidentiality

    Your contribution will be published over the WWW, so make sure not to include and any sensitive information of your institution or 3rd parties like patron's personal details.

    1. Standardized terminology/vocabulary.

    Use product names, regularly used terms (e.g. email vs. e-mail.), module names, process, file names…  Checkout the Glossary of Alma, Primo and Summon.




    • Text skewed in Internet Explorer 9
    • Text okay in Internet Explorer 8
    • When viewed in IE9, the text is skewed
    • Looking at it in Internet Explorer v.8 shows the text lined up
    1. Numbered steps

    Use numbered or bulleted lists wherever they make sense. Like in step-by-step instructions.




    1. Go to Tools menu
    2. Click Options
    3. Click the Edit tab
    1. On the Tools menu, click Options, and then click the Edit tab.
    1. Optimize your text for search engines:
    • Title - should reflect the content, and include keywords (Module or process name, quotation of error message).
    • Include the keywords in the text too.
    • Error messages - should be quoted exactly as they appear.




    Error: WWW-F : MYSHELF-SHORT read_file: can't open /tmp/usm/u20_4/utf_files/exlibris/aleph/usm/u20_4


    Error message related to reading a file and not being able to open a particular path

    1. Link to other relevant pages

    Add value to your text by linking to other pages on the CKC or outside, as a reference for further reading.


    Before publishing the article - search again! It could be that a colleague, or Ex Libris, published a new article on the topic in the meantime. 


    • Article last edited: 10-Aug-2018