Intota: Data Optimization - Stay Informed and Get Help
- Product: Intota
How do I stay informed about important changes that require action on my part, and how do I get help when needed?
Follow these steps so you can stay up-to-date on 360 KB changes and updates to ProQuest Discovery Services. Being up-to-date will help you make sure you are taking advantage of new content and features that could benefit your users.
Each step includes the following: priority, why you would want to perform this step, how to address the issue, and additional information when available.
This page is part of the Intota: Data Optimization Checklist for Discovery Services series.
Watch the Intota Home page for Knowledgebase Notifications regarding content changes that require action on your part.
Priority:
Critical
Why?
When a provider makes an update to its platform or to a particular database, you may need to make a change in your Data Management profile or your proxy configuration file. If you do not make these changes, your users could encounter errors or fail to access valuable subscribed content.
How?
Watch for the "New! mm/dd/yyy" indicator to appear next to the Intota: Knowledgebase Notifications link under Quick Linkson the left side of the Intota Home page. This indicator tells you that a recent content change to one or more of your subscribed holdings requires your attention.
NOTE: Once anyone clicks on the Intota: Knowledgebase Notifications in your Intota profile, the "New! mm/dd/yyy" indicator is removed until the next time relevant content changes occur.
You can also subscribe to the 360 KB: Summary of Provider and Database Changes document by clicking Follow Me (currently not available) near the top of that page. You will then receive monthly email notifications regarding significant content updates that may require your attention.
NOTE: Once anyone clicks on the Intota: Knowledgebase Notifications in your Intota profile, the "New! mm/dd/yyy" indicator is removed until the next time relevant content changes occur.
You can also subscribe to the 360 KB: Summary of Provider and Database Changes document by clicking Follow Me (currently not available) near the top of that page. You will then receive monthly email notifications regarding significant content updates that may require your attention.
Join the Summon and General Discussion listservs to share ideas and learn about product releases.
Priority:
Recommended
Why?
ProQuest Product Managers share important updates regarding Discovery Services via several client listservs. Plus, these email lists are forums for lively discussions about features, functionality, and general information-sharing among libraries that use ProQuest Discovery Services.
How?
To join the Summon mailing list, sign up using the Mailing List: Signup Instructions. To join a General Discussion listserv, follow the instructions here: Client Listservs.
On the System Status Page, subscribe to email alerts regarding scheduled maintenance and system availability issues.
Priority:
Recommended
Why?
While important system status information is available in the knowledge center, the information can also be pushed to you via email alerts.
How?
See Summon: System Status Page to learn more about the Summon information provided in the System Status Page, and see how to set up email alerts.
Use the Support Portal to report problems and ask questions.
Priority:
Recommended
Why?
If you have a question about ProQuest Discovery services or encounter a problem of any kind, please do not hesitate to contact us.
How?
The Ex Libris Support Portal is accessible from the More Sites drop-down menu at the top of this page (and every page in the Knowledge Center). The Support Portal is also accessible directly from this URL. To learn more about how to create and manage cases in the portal, see the documentation Support Portal User Guide or view the recording Support and Knowledge Introduction video for 360, Summon, Intota, AquaBrowser and Ulrich's customers.
- Date Created: 30-Jul-2014
- Last Edited Date: 30-Sep-2016
- Old Article Number: 11072