Leganto Uptime Report for EU00 Instance (Europe) - Q3 2018
Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months. The report measures our performance as defined in the Service Level Agreement.
This document details the uptime report for the Leganto EU00 in Europe.
The uptime measured on a rolling 3 month basis July 2018 - Sept 2018 is 99.97%
Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com
Unscheduled downtime incidents in Q3 2018
|
Date |
Start time [CET] |
End time [CET] |
Duration |
Description |
|---|---|---|---|---|
| July 05, 2018 | 21:10 PM | 21:30 PM | 20 |
A large number of parallel planned activities caused a heavy load on the European Data Center central storage and resulted in a high latency time in the application. Ex Libris monitoring systems alerted in real time on the situation and Ex Libris engineers handled it immediately. |
| July 25, 2018 | 01:24 AM | 01:38 AM | 14 |
A new script that was intended to cleanup old files did not function as planned and caused an error in one of the system components. Ex Libris engineers needed to restart the environment to resolve the problem. |
Scheduled downtimes during maintenance windows in Q3 2018
|
Start Date |
Day of Week |
Start Time [CET] |
End Time [CET] |
Duration (Minutes) |
|---|---|---|---|---|
| July 01, 2018 | Sunday | 00:11 AM | 01:25 AM | 74 |
| July 07, 2018 | Sunday | 00:05 AM | 00:21 AM | 16 |
| August 05, 2018 | Sunday | 00:05 AM | 00:31 AM | 26 |
| August 12, 2018 | Sunday | 00:03 AM | 00:19 AM | 16 |
| September 02, 2018 | Sunday | 00:09 AM | 00:25 AM | 16 |
Total unscheduled downtime minutes during past 3 months
|
Quarter |
Total unscheduled downtime in Quarter (minutes) |
|---|---|
| Q3 2018 | 34 |
How is Uptime Calculated?
The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):
"Uptime" means the total period in minutes during which the Service is available for access and use during this period.
“Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:
Uptime Percentage = X /(Y–Z) × 100
Where:
X = Uptime
Y = Last 12 months period
Z = The duration (in minutes) of any SLA Exclusions* during these 12 months
*SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)
Further Information
If you have any queries on the information within this report please contact Ex Libris through your usual channel.