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    After sign-in username shows as GUEST following Primo July 2015 release

    • Article Type: General
    • Product: Primo
    • Relevant for Installation Type: Dedicated-Direct; Direct; Local; Total Care

    Problem Symptoms
    - Upgraded to Primo July 2015 release
    - Dedicated PDS server separate from the Primo Front End
    - After sign-in the username is GUEST
    - PDS logs on the Dedicated PDS server does not show a request for BOR_INFO

    Cause
    This error will occur if the Primo Back Office > User Authentication Wizard > PDS_URL_INTERNAL field contains the Primo Front End.

    Resolution
    1. Go to the Primo Back Office > User Authentication Wizard
    2. Copy the value from the PDS_URL row
    3. Paste the value in the PDS_URL_INTERNAL row
    4. Click Save
    5. Deploy "Authentication Data"

    Category: PDS