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Ex Libris Knowledge Center

After sign-in username shows as GUEST following Primo July 2015 release

  • Article Type: General
  • Product: Primo
  • Relevant for Installation Type: Dedicated-Direct; Direct; Local; Total Care

Problem Symptoms
- Upgraded to Primo July 2015 release
- Dedicated PDS server separate from the Primo Front End
- After sign-in the username is GUEST
- PDS logs on the Dedicated PDS server does not show a request for BOR_INFO

Cause
This error will occur if the Primo Back Office > User Authentication Wizard > PDS_URL_INTERNAL field contains the Primo Front End.

Resolution
1. Go to the Primo Back Office > User Authentication Wizard
2. Copy the value from the PDS_URL row
3. Paste the value in the PDS_URL_INTERNAL row
4. Click Save
5. Deploy "Authentication Data"

Category: PDS